At WINKZ BY SLEEP we want you to love your purchase! If for any reason you're not satisfied, we offer hassle-free returns within 3 days of receiving your order. Please review the details below:
Eligibility for Returns:
Items must be unused, unwashed, and in their original packaging with tags attached.
Sale or clearance items are final sale and not eligible for returns.
For hygiene reasons, accessories such as earrings and intimate apparel cannot be returned.
How to Initiate a Return:
Contact our customer support team at with your order number and reason for return.
You will receive instructions on where to send the item(s).
Once received, we will process your refund or exchange within 3 business days.
Refunds:
Refunds are issued to the original payment method once the returned item is approved.
Shipping fees are non-refundable, unless the return is due to an error on our part.
Shipping & Return Policy
We are committed to delivering your order efficiently. Here’s what you need to know about our shipping and return process:
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Returns & Exchanges:
If your item arrives damaged or incorrect, please contact us within 3 days for assistance.
Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
Exchanges are available only for items of equal or lesser value
RETURNS ONLY APPLY TO BEDDING SLEEPWEAR AND FACE AND HAIR TOOLS ALL OTHER ITEMS WE DON NOT ACCEPT RETURNS OR EXCHANGES
RETURNS ONLY APPLY TO BEDDING SLEEPWEAR AND FACE AND HAIR TOOLS ALL OTHER ITEMS WE DON NOT ACCEPT RETURNS OR EXCHANGES